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BLURAY ENTERTAINMENT
35 CASEY DRIVE
BERWICK VIC 3806
Australia
(p) 07 3863 DVDS (3837) (DVDown Under Administration; 10am-5pm Mon-Fri -- Brisbane Time only)
(f) 07 3863 3570 (DVDown Under Administration)
(e) info@blurayentertainment.com.au
(w) http://blurayentertainment.com.au
(r) B2139008W
All Blu-ray orders are shipped from Queensland Australia using Australia Post Registered or Express services.
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When You access certain areas of BLURAY ENTERTAINMENT, you do so using SECURE HTTP (https)
Our 128-bit Secure Certificate is held with GeoTrust and you can click on the yellow padlock to the bottom right of your
Internet browser when the URL address starts with HTTPS to read the Certificate information.
We have setup HTTPS access to encrypt the details of your logon account data, Order processing and Credit Card Details submission.
Due to the requirement of 128-bit Secure Data Encryption, the time it takes to generate a html page is also a little longer. |
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- PLEASE NOTE: All Credit Card payments for BLURAY ENTERTAINMENT orders are processed by our website adminstrator: DVDown Under Pty Ltd. and will appear on your Credit as a charge from DVDown Under
DVDown Under has merchant facilities setup with St George Bank and processes all payments over a 128bit secure connection which encrypts all data. This is also the same for when you enter in your credit card details during the order process, you are doing so with SSL 128-bit encrpytion with GEOTRUST so it's a very safe process to pass over you details to us.
Credit Cards accepted include the following :-
- Visa
- Mastercard
- American Express
No Additional Credit Card fees/charges will be incurred by customers who choose to pay with this method.
Credit Card Charges can be identified on your Credit Card statement as "DVDown Under Carseldine".
When do you charge my Credit Card?
- Orders under $500
At present your Credit Card will not be charged until your order is ready to ship.
Orders OVER $500
We will contact once your order is placed regarding the requirements for orders totalling $500 or more.
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PLEASE NOTE: All Direct Debit payments for BLURAY ENTERTAINMENT orders are processed by our website adminstrator: DVDown Under Pty Ltd.
Payments can be made over the counter of any any Commonwealth Bank, OR pay via NETBANK
After placing your order online (with DIRECT DEBIT as chosen payment) you will be emailed the payment details as part of your order confirmation)....
Once you have deposited the payment, please
FAX or e-mail us a copy of the stamped deposit slip you get back from the bank.....
OR if you are are using netbank please make sure to include your ORDER NUMBER in the Description of the transaction |
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PLEASE NOTE: All Mail Order payments for BLURAY ENTERTAINMENT orders are processed by our website adminstrator: DVDown Under Pty Ltd.
Please Post payments to:
DVDown Under Pty Ltd
PO BOX 800
ASPLEY QLD 4034
AUSTRALIA
- IMPORTANT DETAILS To include with your order/s are :-
- Your Name
- Your Postal Address
- Your e-mail address
- (and some money please:-)
Please make [EXACT FUNDS ONLY] payable to DVDOWN UNDER using either an Australia Post Money Order of Cheque.
Payments MUST BE IN $AUD AUSTRALIA DOLLARS ONLY
cash is not recommended via post
Orders paid by Personal CHEQUE will only be shipped after payment has cleared. |
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BLURAY ENTERTAINMENT currently only ships within Australia at this stage.
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- Standard Titles can include upto 2 discs within the 1 slim case
- BOXSETS include a title with at least 3 Discs, or special packaging that increases overall size/weight
Boxset charges will show at the checkout as "counts as x units for shipping"
- REGULAR SHIPPING RATES (for Blu-ray Movies SINGLE ORDER SHIPMENT):-
- 1 Standard Title - $2.95 (InStock / Preorder / Backorder)
- 2 Standard Titles - $3.95 (Shipped in single order only)
- 3 Standard Titles - $4.95 (Shipped in single order only)
- 4 Standard Titles - $5.95 (Shipped in single order only)
- 5-20 Standard Titles - $6.95 (Shipped in single order only)
- 21+ Standard Titles - (PRICE MANUALLY CALCULATED ONCE ORDER PLACED)
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- 1 Standard 3 disc Boxset - $5.95 (InStock / Preorder / Backorder)
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- Shipments from BLURAY ENTERTAINMENT are sent using REGISTERED POST (included in final price) which offers tracking during transit.
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PLEASE NOTE:
BLURAY ENTERTAINMENT reserves the right to upgrade your order to Express Post (with no additional charge to you) at our own discretion.
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- EXPRESS SHIPPING RATES (for Blu-ray Movies SINGLE ORDER SHIPMENT) :-
- 1 Standard Title - $6.95 (PreOrder, InStock, Backorder)
- 2 Standard Titles - $6.95 (Shipped in single order only)
- 3 Standard Titles - $7.95 (Shipped in single order only)
- 4-20 Standard Titles - $7.95 (Shipped in single order only)
- 21+ Standard Titles - PRICE MANUALLY CALCULATED ONCE ORDER PLACED)
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- 1 Standard 3 disc Boxset - $7.95 (InStock / Preorder / Backorder)
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- PLEASE NOTE: POSTAGE PRICING WILL BE REDUCED WHERE POSSIBLE.
- ORDERING 21 OR MORE UNITS/TITLES AT A TIME? :-
Postage pricing for single orders of 21 or more units/titles (boxsets count as 3 or more single discs for shipping) will be calculated manually, once your order has been placed. This allows us to work out the best and fairest pricing for your shipment.
- MULTIPLE/SPLIT ORDER SHIPMENTS (for Blu-ray discs) :-
Multiple/Split order shipments are broken down to 4 categories of:
- backorder
- preorder
- instock (onsite)
- instock (offsite)
Pricing is based on the above values and are automatically calculated at the checkout for you.
If more than 1 item can be shipped within a single shipment, then postage prices will be reduced accordingly, seeing as split-order pricing is initially based on each individual preorder and backorder title item being shipped separately.
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BLURAY ENTERTAINMENT will offer you a refund, exchange or store credit totalling up to the cost of goods only, with the following conditions applying to any/all combined order returns:-
- Incorrect goods received
Where BLURAY ENTERTAINMENT has made an error with your order, we will absorb and refund all applicable postage charges once the incorrect supply of goods are returned to us and you are required to initally pay for the return postage charges.
The correct replacement goods will then only be shipped to you upon the safe & undamaged return of the unused and unopened incorrect goods only.
Return postage methods MUST at the very least be in the same manner as the goods where sent to you. This includes all registered/tracking options, and any insurance costs, unless otherwise pre-arranged with BLURAY ENTERTAINMENT.
- Where you have decided you no longer wish to receive a particular item or order.
While in most instances we do not mind if you change your mind about goods you have received from BLURAY ENTERTAINMENT within 7 days of your shipment being sent to you (14 days for international shipments), please know that the following conditions will apply to ALL orders that include items returns by you, the buyer.
THE BUYER will be responsible for all postage costs, as well as the safe and undamaged return of all unopened and unused applicable goods.
Where returned goods are lost, or damaged in transit THE BUYER will hold full responsibility and will be required to consult with the 3rd party shipment provider in an effort to obtain compensation in this instance. Under such circumstances, BLURAY ENTERTAINMENT will not offer any form of refund, exchange or store credit.
This is in the same manner as BLURAY ENTERTAINMENT applies when we send goods to all of our customers in good faith.
Return postage methods MUST at the very least be in the same manner as the goods where sent to you. This includes all registered/tracking options, and any insurance costs, unless otherwise pre-arranged with BLURAY ENTERTAINMENT.
BLURAY ENTERTAINMENT will only offer refund, exchange or store credit upto the value of the goods only. Postage charges incurred will NOT be refunded, due to shipment being a 3rd party service which is a non-refundable component.
Where postage costs have been included in the overall cost of your goods (or show a $0.00 value on your invoice), BLURAY ENTERTAINMENT will deduct and apply this portion of your overall order total from the cost of the applicable items as incurred by the 3rd party shipment provider. This will allow us to calculate a revised value of the goods involved.
In instances where the combined item returns are equal to, or exceed $AUD250, BLURAY ENTERTAINMENT will charge THE BUYER a 15% re-stocking fee to cover any or all costs of the products incurred with the processing of your order/s. Restocking fee only applies to the cost of the goods AFTER the applicable postage charges have been calculated and separated from your order/s.
If you have any other queries regarding our return policy, please contact us |
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The Blu-ray media available from BLURAY ENTERTAINMENT is sourced from Australian distributors and as such conform to the Australia standards for Blu-ray playback on local Australian Blu-ray players.
Unless otherwise stated, Blu-ray discs are coded for Region B.
Some titles will expand upon this with the inclusion of additional regional codes to allow playback in countries other than Australia.
If you are unsure of the region coding and/or TV format of a Blu-ray disc, please contact us before you make your purchase.
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At BLURAY ENTERTAINMENT we use REAL-TIME stock levels to show an up-to-date status for each item's availability.
Please see our stock status options below to help you determine the turn-around time in processing your order.
- IN-STOCK: Ships immediately
Stock is on-hand in our dispatch centre and usually ships within 24 hours (1 business day) of receipt of payment.
Orders placed before 1pm (Brisbane time) are usually shipped the same day for credit card payments.
Clearance Sale items: From time to time BLURAY ENTERTAINMENT will offer exclusive clearance specials for items readily available for immediate shipping from our dispatch centre
Theses items are strictly available only while stock lasts, with current stock levels/pricing clearly shown on each applicable product's page.
Any discounted pricing will only be honoured for each ordered item that correctly shows the "in-stock (allocated immediately)" status for your completed/sumbitted order.
- Any items contained within your wishlist or shopping cart DO NOT secure you the discounted pricing for these clearance items.
- Items with a status of Order By Request / Available (aka Offsite Warehouse) / Preorder are based on current supplier pricing only and are therefore excluded from our own exclusive clearance sales.
- If available stock of a clearance sale item should run out in between the time you begin and complete the order process, the price of the item will automatically revert to the regular price, and the stock status will also automatically change. If this should occur, we will place a HOLD on your order until we have contacted you to confirm all details to allow for any necessary changes.
- AVAILABLE: Usually ships within 1-3 days (offsite warehouse)
This stock is warehoused offsite for us and is delivered to our dispatch centre 2 to 3 times each week.
Orders placed on a weekday and prior to midday are typically expected to ship within 2 to 3 days.
- PREORDER / COMING SOON
These are items that are soon to be released by the distributor and are available to order from BLURAY ENTERTAINMENT today.
All preorder releases are assigned an approximate DUE DATE and your order is expected to be dispatched within 1 to 2 days of this due date.
- ORDER BY REQUEST / BACK-ORDER
Our current catalogue of Blu-ray discs products contains 569 items.
While it is not practical for us to keep all of these items readily on-hand and immediately available, we most certainly want to be able to offer you access to our massive catalogue of available products.
Items that show a status of ORDER BY REQUEST / BACK ORDER are listed as available from our distributors allowing us to order these items in upon customer order request.
Most of these items are usually available 7 to 28 days after your order is placed.
We currently receive ETA's on backorder items from our respective distributors on a weekly basic, though they are subject to change and offer only an approxiate expected re-stocking date. In our experience these ETA's are about 70% accurate.
- FUTURE RELEASES
From time to time advanced information is releases on upcoming titles and products. As a courtesy we will list these items when information is made available so that you may include them in your WISHLIST. You will then be informed by email of any changes to any selected wishlist items.
Please note that pricing, details and dates are subject to change.
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